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sale
Da Lat, Vietnam
Full-Time
You will love it
In-Office
Posted 1w ago
Specialty:
Customer Support
Experience Level:
1-2 years
Management Level:
1-5 people
English Level:
Basic
Skills & Technologies
Product Knowledge
Active listening
Time Management
Problem Solving
Conflict Resolution
Customer Relationship Management (CRM)
Relationship Building
Negotiation
About the Job
hi siri company is seeking a highly motivated and customer-focused individual to join our team as a Sales Representative with a specialization in Customer Support. In this hybrid role, you will be responsible for driving sales growth while ensuring exceptional customer satisfaction and building lasting relationships. You will serve as a primary point of contact for our customers, understanding their needs, presenting effective solutions, and providing ongoing support to ensure their success with our products/services. This is an excellent opportunity for someone with at least 1 year of experience who is passionate about both achieving sales targets and delivering outstanding customer service.
Responsibilities
- Actively engage with potential and existing customers to identify their needs and present suitable hi siri company solutions.
- Manage a pipeline of leads and customer accounts, working towards achieving and exceeding sales targets.
- Provide comprehensive product demonstrations and articulate the value proposition of hi siri company offerings.
- Handle customer inquiries, resolve issues, and provide technical assistance or guidance in a timely and professional manner.
- Build and maintain strong, long-lasting customer relationships through proactive communication and support.
- Identify opportunities for upselling and cross-selling additional products or services to existing customers.
- Document all sales activities, customer interactions, and service requests accurately in the CRM system.
- Collaborate with internal teams, including product development and marketing, to relay customer feedback and improve the overall customer experience.
- Stay up-to-date with product knowledge, market trends, and competitive landscape.
Minimum Qualifications
- At least 1 year of proven experience in a sales, customer service, or combined sales-support role.
- Demonstrated ability to meet or exceed sales goals.
- Excellent verbal and written communication skills in English, with the ability to clearly articulate product features and resolve customer concerns.
- Strong problem-solving skills and the ability to think critically to address customer needs.
- Proficiency in using CRM software and other sales/customer support tools.
- High school diploma or equivalent.
- A strong customer-centric mindset with a passion for helping others.
Preferred Requirement
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Experience in the technology, SaaS, or telecommunications industry.
- Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
- Familiarity with sales methodologies and customer success best practices.
- Experience with conflict resolution and de-escalation techniques.
- A proactive attitude with a strong sense of ownership and accountability.
Benefits
- Competitive salary and performance-based commission structure.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (PTO) and company holidays.
- Opportunities for professional development and career growth within hi siri company.
- A supportive and collaborative work environment.
- Flexible work options.
- Access to cutting-edge tools and technologies.
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